FAQ
Q. What do I need to bring with me?
A. Make sure you bring your physical therapy referral (provided to you by your doctor) and your payment information. If your insurance is covering the cost of physical therapy, bring your insurance card. If you are covered by Workers’ Compensation, bring your claim number and your case manager’s contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.
Q. How should I dress?
A. You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination. Although we do have tops and/or shorts to wear that will allow us to work with the body part we are evaluating.
Q. How long will each session last?
A. Typically initial evaluations are 60 minutes. Follow-up sessions are 40 minutes. There may be some variations to this as scheduling permits and based on individual needs.
Q. How many visits will I need?
A. This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc. You will be re-evaluated on a regular basis and when you see your doctor, we will provide you with a progress report with our recommendations. An average episode of care can last between 10-12 sessions.
Q. Why is Physical Therapy a good choice for pain relief?
A. More than half of all Americans are suffering from pain. Whether it is a recent episode or chronic, an ABC News/Stanford study revealed that pain in America is a serious problem. However, many do not even know that physical therapists are well equipped to not only treat pain but also its source. Physical therapists are experts at treating movement and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists can help correct the disorder and relieve the pain.
Q. Why are people referred to physical therapy?
A. You and others may be referred to physical therapy because of a movement dysfunction associated with pain. Your difficulty with moving part(s) of your body (like bending at the low back or difficulty sleeping on your shoulder, etc.) very likely results in limitations with your daily activities (e.g., difficulty getting out of a chair, an inability to play sports, or trouble with walking, etc.). Physical therapists treat these movement dysfunctions and their associated pains and restore your body’s ability to move in a normal manner.
Q. Who pays for the evaluation and treatment?
A. In most cases, health insurance will cover your treatment. Click on our insurance link above for a summary of insurances we accept and make sure you talk to our receptionist so we can help you clarify your insurance coverage.
Q. How do I know if I am in-network with my insurance?
A. We are contracted with most major insurance companies. Prior to scheduling, please contact your insurance company directly to inquire whether “In Motion Therapy” or “Therapy Partners” is in-network for your health plan. If it still looks like you are out of network, call us and we can help verify your coverage.
Q. Do I need a referral to go to physical therapy?
A. Minnesota is a direct access state, meaning you have the right to access physical therapy without a referral for 90 days. With that said, each specific insurance coverage regarding direct access is policy dependent. Please contact your insurance company directly prior to scheduling an appointment to inquire about referral requirements for physical therapy services.
Q. Do I need a prior authorization?
A. The need for a prior authorization differs by insurance plan and the type of procedure or service being provided. Typically, In Motion Therapy will initiate the prior authorization request from your insurance company for you. However, it is the patient’s responsibility to make sure that prior authorization is obtained before receiving certain health care procedures and/or services.
Q. What if I don’t have insurance?
A. We offer cash pay for anyone without insurance. The costs are $160 for an initial evaluation and $120 for all follow-ups. This is also a great and more cost effective option for patients with high-deductible insurance plans. Payments are due before the start of every visit and we accept most major credit/debit cards, check and cash payments.
Q. How do I update my insurance information?
A. Please notify the clinic immediately of any insurance changes and present your new insurance card at your next visit. It is the patient’s responsibility to ensure insurance information on file is current. This will ensure claims are properly submitted and processed in a timely manner and to maximize your coverage.
Q. When will I receive my first statement?
A. In Motion Therapy will submit a claim on your behalf to your insurance carrier via our third party billing partner, Therapy Partners. After your insurance provider processes your claim, Therapy Partners will mail a statement outlining any out-of-pocket costs you may have. Your statement will include any deductibles and/or coinsurance amounts you may owe. You will receive a statement approximately 60-90 days after you receive services. For specific questions about your bill, please call our third party billing company, at (844) 387-8573.
Q. Why didn’t my insurance company cover my entire bill?
A. Out-of-pocket expenses are determined by your insurance plan during claim processing. These amounts may include co-payments, deductibles, and/or co-insurance. If you have questions or don’t understand the amounts you owe, please contact your insurance company directly as they determine patient responsibility amounts for any services provided to you based on your insurance plan contract. For specific questions about your billing statement, please call Therapy Partners at (877) 288-2162.
Q. When do I become responsible for my bill?
A. You are responsible for your bill at the time you receive services from In Motion Therapy. Co-payments are due at the time of service. We will work with you and your insurance company to get all eligible benefits processed in a timely manner. We will send you a statement approximately 60-90 days after you receive services for any patient responsibility amounts you may owe. If you are having trouble paying your bill, or need a payment plan, please reach out to our business office at: imadmin@therapypartners.com.
Q. How can I pay my bill?
A. Payments can be made by calling our office to pay over the phone or you can pay in person at any of our office locations – our front desk staff will be happy to help you. You can also mail payment with the information provided in your statement.
Q. Can I go to any Physical Therapy Clinic?
A. In most cases, you have the right to choose any physical therapy clinic. Our practice is a provider for many different insurance plans. The best thing to do is give us a call and we will attempt to answer all of your questions.